From 1 July 2025, there will be changes in how aged care funding is provided by the Australian Government.
The Australian government is implementing the Support at Home program in response to the Royal Commission into Aged Care Quality and Safety.
To improve home care for older people, the Australian Government is introducing the Support at Home program. This program aims to create a fairer system, making it easier to access services, equipment, and home modifications, so older people can stay independent at home for longer.
From 1 July 2025, Support at Home will begin replacing existing government home care programs for older people. This includes Home Care Packages and the Short-Term Restorative Care Programme. The Commonwealth Home Support Programme will begin transitioning from 2027.
Learn more about the Support at Home with these documents from the Department of Health and Aged Care.
This document outlines the core components of the Support at Home program design and arrangements from 1 July 2025.
A fact sheet answering some frequently asked questions about the Support at Home program design.
This booklet is aimed at older people and their families and carers. It contains information about the Support at Home program.
HomeMade has provided general information regarding key questions below, but we advise that you contact the Department of Health and Aged Care for any specific questions.
The Support at Home program is the new Australian Government program launching on 1 July 2025 to replace the Home Care Packages program and Short-Term Restorative Care program. It’s all about creating a flexible, personalised and more supportive system for in-home aged care so older people can live independently at home for longer.
If you are a Home Care Package recipient, you will automatically transition to the Support at Home program. Your funding will be adjusted to align with the new funding levels, but your services will continue without disruption.
No, if you are currently receiving home care through a Home Care Package, your services will continue under the new program. My Aged Care will be sending out letters in May to advise of your new level, please contact My Aged Care directly with any questions.
Yes, can continue with your current provider. However, you will need one provider to manage all services under the new Single Provider Model.
The Support at Home program is all about creating a flexible, personalised and more supportive system for in-home aged care. It comes with improvements such as:
You can switch providers at any time and your funding will follow you. However, when you switch, you will need to enter a new service agreement.
You have the right to make informed decisions about your care, even if they involve some risk, for example, choosing to live independently despite mobility issues. Your provider must support your choices.
As part of the Government’s “no worse off” principle, your access to care won’t be reduced, and you won’t have additional fees with this change.
If you received your Home Care Package after 12 September 2024, you may have to contribute to the services you receive if you’re able to. This contribution will be assessed by Services Australia. If you on a low income, you may qualify for a Fee Reduction Supplement.
Contact your aged care provider for more information.
Support at Home includes three short-term care pathways:
If you are already receiving care, no action is needed. If you are new to aged care, apply through My Aged Care.
Website: myagedcare.gov.au
Phone: 1800 200 422
You have the right to:
Please contact My Aged Care directly to arrange this. Phone: 1800 200 422
Find official updates at:
Get direct support at:
Acknowledgement of Country
HomeMade is a part of Attain Healthtech, dedicated to helping people attain better outcomes.
