Should you self‑manage
your Home Care Package?

Dear Home Care Recipient,

You’ve raised children, run businesses, bought houses, and maybe even self-managed your super. You deserve to continue to make decisions about your own life.

Unfortunately, most home care recipients are put onto a provider-managed solution by default. These traditional providers control how you spend your money, decide who comes into your home, and take as much as 35% of your package!

Let me ask you, do any of these sound familiar?

You’re not happy with the exorbitant fees, and feel like you should be getting more from your home care package

You’re not happy with your home care plan, you want more of a say in what you spend on and what services you get

You’re not happy with the inconsistent, unreliable, unqualified workers who get sent to your home (when they actually show up!)

You’re not happy with the lack of transparency of where your home care money goes or your current fee structure

You’re not happy with the customer service you get, and find you need to regularly follow up for reimbursements and invoice payments

Self-management gives back your control and choice.

Our mission at HomeMade is to help you get the most of your home care package so you can stay in your community and home longer.

If you’d like an obligation-free consultation with one of our friendly self-management specialists, just click the button on this page and we’ll answer all of your questions.

To living life on your terms,

Woman smiling in a green olive shirt

Amanda

General Manager

Should you self‑manage
your Home Care Package?

Stay in your home & community longer

We’ll create a home care plan with you, and guide you to use our easy tools to live independently and stay in your home.

Self-manage your Home Care Package

Take control of your home care package, choose where the money goes, who your support workers are and when they come.

Low, transparent 15% fee

You get lower fees (compared to traditional providers) so you can get more out of your package, access more services, and get more hours.

Choose your workers, what they do, and when

You have control over who you have in your home, what work they do, and how you want the work to be carried out.

You decide what services you need

Manage your own support team and schedule. Change your services as your support needs change. You decide how to get the most from your package!

Australian based customer service

Contact our friendly, Australian-based customer service team to support you if you need help or have questions.

Self-managed with HomeMade
vs Traditional provider-managed

HomeMade Self-Management

HomeMade Fully Coordinated

Traditional
Fully Managed

Choose your support workers
Track your funds online
Get fast reimbursements
Get personalised support plans
Get clinical nursing services
Help setting up your services

Regular customer check ins

Annual in-home nursing reviews
Have your services coordinated

House modifications, equipment trials and coordination of medical appointments

Fees

15%
20%
Up to 35%
Swipe to compare

HomeMade Self-Management

HomeMade Fully Coordinated

Traditional Fully Managed

Choose your support workers

Track your funds online

Get fast reimbursements
Get personalised support plans

Get clinical nursing services

Help setting up your services

Regular customer check-ins

Annual in-home nursing reviews

Have your services coordinated

House modifications, equipment trials and coordination of medical appointments

Fees

15%
20%
Up to 35%

Is Fully Coordinated a better fit for you?

If Self-Management sounds too hands-on, but you still want a say over your care at home, our Fully Coordinated model might be the right fit. On Fully Coordinated, our team find and book support workers on their behalf. There is still an element of self-management^, but Fully Coordinated saves you time and effort by taking care of the admin.

Speak to our specialists about your options today. 

 

Ready to get started or make the switch?

6 reasons 3,400+ Australians partner with us to manage their Home Care Package

Elderly asian woman using her tablet device sitting in her kitchen

Get control

You decide how to create and manage your home care plan, giving you more control over what you purchase with your package.
Two women sitting on a couch, smiling while holding mugs.

Low fees

You get a flat fee of 15% no matter your home care package level, giving you more money to spend on your needs.

Food delivery man with package standing at the front door, with a gardener waving behind him

Pick services

You have control of where you spend, and what services you spend on.
Elderly asian woman with clinical nurse, taking her blood pressure within her own home

Choose workers

You choose your workers and decide who comes into your home and when.

Lady sitting in front of her computer

Transparent platform

You have complete visibility of your plan, package and balance 24/7. We’re fully transparent on your funding.
Elderly man smiling using his walking frame standing up in his living room.

Stay living at home

We will guide you using tools to live independently and stay in your home and community.

3,400+ Happy customers

Join our growing community.

Thinking about self-management? Start with a free, no obligation consultation

Speak with one of our friendly self-management specialists and discover whether self-managing your home care package with HomeMade is right for you.

We’ll walk you through:

How to get your control back and stay at home longer:

We’ll take the time to understand you, and what you want to get out of your home care package. We’ll show you how to have the control and choice over your package so you can stay in the comfort of your home and community for as long as possible

Self-management vs Provider-management:

We’ll explain the differences and go over any of your questions

How much extra support you could get:

We’ll explain the HomeMade pricing 15% flat fee, and uncover how much more support you could be getting. HomeMade Self-Management customers could receive up to 15 extra hours of support a fortnight**

Please note: This is a 100% free, no obligation call. There will be no pressure to join HomeMade. We arm you with the information. You make the decision. HomeMade’s goal is to give you back your control and choice.

How it works

Step 1

Book your free self-management consultation 

How to get your control back and stay at home longer

If self-management is right for you

How much extra support could you get

Step 2

Select HomeMade as your approved Home Care Provider

Have your free 2 hour home care plan session

Together we design your support plan and budget

We work together to identify the support workers and services that will best suit you

Step 3

You take control & self-manage your package

Take control of the day-to-day management of your support services

We support you to manage your services and budget

We work together to make sure your support plan meets your needs ongoing

Is HomeMade’s self-management
right for you?

Your package was just approved by My Aged Care

If you have just been accepted for a Home Care package you have 60 days to find a home care provider and get onboarded.

If you’re confused on what to do next or which type of provider is right for you, we can help! Plus, we can have you set up within 72 hours.

I did a lot of research into providers, and all the providers out there seem to do the same old thing. With HomeMade, I am so grateful that I have input into our services.

Caroline

Thank you, HomeMade. I’m definitely happier, healthier and more optimistic about life. My life has opened up again!

Maggie

You want to switch from a traditional provider

Whether you weren’t made aware that you could self manage, or you just want more control, we can help.

Start with your complimentary consultation, and if you decide we’re a good fit, we can even take care of the switch for you.

You’re the representative of a package recipient

Whether you want to help someone to switch, or get them set up on self-management, we can help to support you to make sure your loved one can stay in their home and community for longer.

Since joining HomeMade, we have visited mum and actually had dinner together, instead of working like a trojan.

Victoria

Person with blonde hair, black-framed glasses, and a headset, smiling at the camera.

Ready to find out if self-management is for you?

Frequently Asked Questions

Self-management may be a good fit for you if you have the time, ability, and skills to manage your home care services and want to have control and flexibility over your care while staying in your home.

However, if you experience cognitive decline, receive a diagnosis of a health condition, require extra support, or have difficulty with daily tasks such as showing or eating adequately, self-management may no longer be suitable.

Also, if you are on the Commonwealth Home Support Programme (CHSP), you are not eligible for self-management with HomeMade.

HomeMade is a home care package provider who gives recipients the opportunity to self-manage their package. We work alongside you to make sure you are getting the most out of your HomeCare package. If you decide self-management is right for you, we will set up a robust support plan and budget so that you have clear guidance about what what services to engage in with that fits your home care package level. We will provide you with the tools to successfully manage the package independently… you won’t hear from us like a traditional case manager as we really advocate for you to drive your HCP. We are of course here to support you if your situation changes or if you need to discuss complex situations.

When you self-manage with HomeMade you secure a low admin fee of 15% + support fee, no matter your homecare package level.

Traditional provider-management can take up to 35% of your home care package, but with our 15% flat fee you could get 1-6+ extra hours of care a week.

We also offer:

  1. No hidden charges or extras
  2. $0 Setup Fee
  3. $0 Daily Fee
  4. $0 Exit Fee

 

And we’re proud of to tell you:

HomeMade Self-Management customers could save up to $12,400 in fees annually*

If you want to explore lowering the fees on your home care package, schedule your complimentary self-management consultation.

Once you have a home care package, it’s mandatory to have an approved provider to help you manage your package.

There are 2 different types of providers you can choose from:

  1. Provider management
    These are the more ‘traditional’ providers who can charge up to 35% of your package, take control of how the money is spent and who it is spent with. They are necessary for some home care recipients who can not manage their own package.
  2.  Self-management
    With a self-managed plan, you get more control and choice over your care and services. You also take a more active role in completing your care plan, budget, identifying and engaging workers, and reviewing your services.

 

If you want to find out whether self-management is the right option for you, schedule your complimentary self-management consultation.

When you self-manage with HomeMade, you get to decide where your funds are spent, what services you get, and the workers who come to your home.

You can use your funds for services such as:

  1. Cleaning and laundry
  2. Home and garden
  3. Personal care
  4. Shopping and errands
  5. Equipment and assistive technology
  6. Nutrition and meal preparation
  7. Companionship and socialising
  8. Nursing and medication

 

If you want to find out whether self-management is the right option for you, schedule your complimentary self-management consultation.

*HomeMade fees are based on the fees paid annually by a Self Management service customer on a Level 4 package. This is compared with the maximum total fees a traditional provider can charge a person on a Level 4 Home Care Package, as at January 2025.

**HomeMade hours per fortnight are based on a Self Management customer on a Level 4 package that is paying the average weekday hourly agreed rate for social support and domestic assistance in aged care and disability support observed on the Mable platform from 30 June 2024 to 1 January 2025. Mable is part of the same group of companies as HomeMade. This is compared with the hours of support that a person on a Level 4 package can get when paying the maximum total fees permitted and the average rate per hour charged by a support worker for cleaning and household tasks at three of the largest traditional home care providers in Australia, as at January 2025.

^HomeMade Fully Coordinated is a self-managed service model and as such, does not include out-of-hours support, and some service exclusions apply, such as equipment trials. As with all HomeMade models, customer suitability will be assessed before commencement.

Call us on 1300 655 688 1300 655 688 or request a call back below