Frequently asked questions

Find answers to our community’s most common questions.

Get Started With Homemade

Everything you need to get up and running quickly and easily.

Book a free self-management consultation at a time that suits you. If you have any further questions, please email us at or call us on 1300 655 688.

Unlike case management, we have dedicated support partners in your region to empower you to make effective decisions about your care. While you self-manage, support partners provide support with:

  • Your Support Plan
  • Incident reporting
  • Achieving your goals
  • Compliance
  1. Notify your current provider that you’d like to switch and confirm their conditions, such as notice period and exit fees.
  2. Call My Aged Care on 1800 200 422 to reactivate your referral code. 
  3. Once you have your referral code and exit date, book a free consultation with a support partner at HomeMade to switch providers.

A home visit is an opportunity for you to get to know your support partner and let them know what’s important to you. Home visits are conducted virtually.

We’ll review your care needs, how you’d like support workers to fit into your life, and how to enable you to live safely and independently at home. 

We’ll discuss self-management, your budget and how this works for you. 

My HomeMade support plan and budget

How to get the most out of your package.

At HomeMade we work with you to create your bespoke support plan. We’ll discuss and establish your goals and help you think outside the box to get the most out of your Home Care Package.

We’ll create your support plan during your home visit. 

We love getting to know you and having open conversations so you can contact us about your support plan at any time.

We’ll email you your support plan within 14 days of signing up with HomeMade. 

If you’d like to make changes to your plan or your needs have changed, book a session with your support partner.

We’ll create your budget based on the different services you’ll be receiving and their costs. This will make it simple for you to self-manage.

Yes, and your budget will be included in your support plan. You can also view your budget, available balance, statements and invoices via your online account.

Book a support worker

Find support workers near you.

HomeMade isn’t an employer of support workers but we’ve built relationships with a wide range of service providers to best suit you.

Absolutely but for your support to continue, your support worker will have to join the Mable platform. They’ll need an ABN, police check and references.

Unfortunately, we don’t pay family members as support workers as a safeguarding measure. We understand this can be disappointing. 

We’ll work with you and your family to find workers that fit in with you.

Whether you’re looking for companionship or personal care, your support worker has to be a good fit for you and finding that person or team of support is important. On Mable, you can search their platform of over 10,000 support workers. There’s a wide range of filters you can apply to your search to find suitable support workers.

Find a service provider

We’ll work with you to find the best fit.

Service providers are organisations that offer services such as: 

  • Domestic assistance
  • Gardening 
  • Home maintenance 
  • Personal care
  • Transport
  • Nursing
  • Allied Health
  • Aids and equipment 

At HomeMade, we partner with a wide range of service providers. This means you have a choice when finding the right service provider for you. We’ll work with you to find the best fit.

You can receive assistance with a range of services, such as:

  • Personal hygiene maintenance.
  • Nursing to treat and monitor medical conditions at home.
  • Podiatry, physiotherapy and other therapies to maintain your movement and mobility.
  • Meals and food preparation.
  • Help with keeping your home clean and livable.
  • Home and garden maintenance to ensure you’re living in a safe environment.
  • Transport to get out and about and to your appointments.
  • Remaining social with outings or group activities.

A Home Care Package is flexible. Together we’ll find the services that best suit your care needs and will improve your health and wellbeing.

Yes. We’ll work with you when you start setting up the services that suit your needs. Then we’ll hand it over to you to choose and manage your support and be available to help if you get stuck.

Self-management means you have choice and control over your services. So if you’d like to continue receiving services from a service provider, we’ll work with you to add them to our approved network. 

Your service provider needs an ABN, a police check and insurance.

Not to worry, we have a team to support you every step of the way. Our service and support specialists are always available to point you in the right direction and provide recommendations. 

Your package and payments

Information about how we charge you for our services.

HomeMade charges a 15% package management fee. This includes everything that goes along with hosting your Home Care package such as: 

  • Establish your support plan and budget. 
  • Ad hoc support calls.
  • Service provider compliance. 
  • Financial compliance. 
  • Incident reporting and management. 
  • Guidance on achieving your goals.

There are no additional sign-up, exit or daily fees, just the 15% low rate.

An Income Tested Care Fee (or ITCF) is a means-tested contribution to Home Care Package. It’s not a fee charged by your provider.

Home Care Packages aren’t means tested when they’re assessed or approved so participants need to complete an income assessment when they activate their package with a provider. Service Australia determines how much you might have to contribute towards their services. 

Your provider collects this amount on the government’s behalf and is available for you to spend towards your services and support. 

If you have any questions, call Services Australia Aged Care on 1800 227 475.

There are no hidden fees. We believe in transparency every step of the way

As your Home Care Package provider, we’ll pay your service providers on your behalf and ensure they’re paid on time.

Not to worry, we have a team to support you every step of the way. Our service and support specialists are always available to point you in the right direction and provide recommendations. 

Yes. We’ll pay reimbursements for any personal items you purchase within 7 to 10 days.

More questions? We have the answers.

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