Question 1

How do I get started with Homemade?

Accepted Answer

Book a free home care consultation at a time that suits you. If you have any further questions, please email us at hello@homemadesupport.com.au or call us on 1300 655 688.

Question 2

Quarterly budgets

Accepted Answer

We have dedicated support partners in your region to empower you to make effective decisions about your care. Support partners provide support with:

Your Care Plan
Incident reporting
Achieving your goals
Compliance

Question 3

How can I switch to HomeMade from my current provider?

Accepted Answer

Notify your current provider that you’d like to switch and confirm their conditions, such as notice period and exit fees.
Call My Aged Care on 1800 200 422 to reactivate your referral code.
Once you have your referral code and exit date, book a free consultation with a support partner at HomeMade to switch providers.

Question 4

What's involved in the home visit?

Accepted Answer

A home visit is an opportunity for you to get to know your support partner and let them know what’s important to you. Home visits are conducted virtually.

We’ll review your care needs, how you’d like support workers to fit into your life, and how to enable you to live safely and independently at home.

Question 5

Is HomeMade a provider of Commonwealth Home Support Programme (CHSP) services?

Accepted Answer

No, HomeMade does not offer services for CHSP recipients at this stage. If you transition your funding from CHSP to Support at Home, we can help you understand aged care funding and how HomeMade can support you.

Question 6

What is a Care Plan?

Accepted Answer

At HomeMade we work with you to create your bespoke care plan. We’ll discuss and establish your goals and help you think outside the box to get the most out of your Support at Home funding.

Question 7

How will my care plan be created?

Accepted Answer

We’ll create your care plan during your home visit.

We love getting to know you and having open conversations so you can contact us about your care plan at any time.

Question 8

When will I receive my care plan?

Accepted Answer

We’ll email you your care plan within 14 days of signing up with HomeMade.

If you’d like to make changes to your plan or your needs have changed, book a session with your support partner.

Question 9

If I self-manage, how will I know how much I can spend?

Accepted Answer

We’ll create your budget based on the different services you’ll be receiving and their costs. This will make it simple for you to self-manage.

Question 10

Will I have access to my budget online?

Accepted Answer

Yes, and your budget will be included in your care plan. You can also view your budget, available balance, statements and invoices via your online account.

Question 11

Does HomeMade have workers that I can use?

Accepted Answer

HomeMade isn’t an employer of support workers but we’ve built relationships with a wide range of service providers to best suit you.

Question 12

Can I keep my current support workers if I am switching to HomeMade?

Accepted Answer

If you’d like to continue receiving services from a specific support worker, we will work with you to add them to our approved network.

Please note that your support worker will need an ABN, a police check, and insurance to onboard with HomeMade.

Question 13

Do I have to choose from your workers, or can I find my own?

Accepted Answer

If you are self-managing your care, you have choice and control over your services, which extends to choosing your own workers. You can choose to source workers through HomeMade and Mable or arrange for the support workers you already use to be onboarded to HomeMade.

Question 14

Can I hire a family member?

Accepted Answer

No, family members can not be paid to provide support services.

Immediate family members, such as a partner or adult child, can not be paid as your support worker under government-funded aged care, as it is a conflict of interest.

Question 15

What kind of support workers can I access through Mable?

Accepted Answer

Whether you’re looking for social support or personal care, your support worker has to be a good fit for you and finding that person or team of support is important. On Mable, you can search their platform of over 21,000 support workers. There’s a wide range of filters you can apply to your search to find suitable support workers.

Question 16

What's a service provider?

Accepted Answer

Service providers are organisations that offer services such as:

Domestic assistance
Gardening
Home maintenance
Personal care
Transport
Nursing
Allied Health
Aids and equipment

At HomeMade, we partner with a wide range of service providers. This means you have a choice when finding the right service provider for you. We’ll work with you to find the best fit.

Question 17

What services can I engage when I self manage?

Accepted Answer

You can receive assistance with a range of services, such as:

Together we’ll find the services that best suit your care needs and will improve your health and wellbeing.

Question 18

Does HomeMade help me find services?

Accepted Answer

Yes. We’ll work with you when you start setting up the services that suit your needs. Then, if you’re self-managing, we’ll hand it over to you to choose and manage your support and be available to help if you get stuck. Or if you are on our Fully Managed option, we will find and organise the support for you.

Question 19

What if I can't find the services I need?

Accepted Answer

Not to worry, we have a team to support you every step of the way. Our service and support specialists are always available to point you in the right direction and provide recommendations.

Question 20

How much does HomeMade charge my funding?

Accepted Answer

At HomeMade, we believe that quality home care shouldn’t break your budget. That’s why we offer low rates that help you get more value from your aged care funding. Our fees depend on whether you select our Self-Managed or Fully Managed options. You can find information on our fees on our Pricing page.

Question 21

Are there any hidden fees?

Accepted Answer

There are no hidden fees. We believe in transparency every step of the way.

Question 22

Who manages the payments for my services?

Accepted Answer

As your Support at Home funding provider, we’ll pay your service providers on your behalf and ensure they’re paid on time.

Frequently asked questions

Get Started With HomeMade

My HomeMade Care Plan and budget

Book a support worker

Find a service provider

Your package and payments

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