Switching to HomeMade

In this guide:

We’re thrilled that you’re considering switching to HomeMade. It’s a positive step towards receiving quality home care services. To make your transition as seamless as possible, we’ve provided some essential information below and outlined the key steps involved in the switching process.

1.Three Steps to Switching

Step 1: Reactivate Your Referral Code with My Aged Care (MAC)

  • Contact My Aged Care on 1800 200 422 and tell them you’re switching to HomeMade. My Aged Care will reactivate your referral code and notify your current provider.

Step 2: Confirm Your Move to HomeMade

  • Call us at 1300 655 688 with your re-activated referral code and preferred start date. We will then book your assessment with one of our Support Partners.

Step 3: Notify Your Current Provider and Set Your Exit Date

  • Inform your current provider of your decision to switch to HomeMade. Confirm your exit date and communicate it clearly in writing.

Additional Details to Remember

  • Set Your Start Date: Coordinate with HomeMade to establish your service start date, ensuring it’s on or after your exit date from your previous provider.
  • Transfer of Unspent Funds: Within 56 days of ending services with your previous provider, inform them that HomeMade is your new provider to ensure a smooth transfer of any unspent funds.
  • Verify Fund Transfer: Confirm that any unspent funds have been successfully transferred to HomeMade within 70 days of your service end date.

Peace of Mind

Switching to HomeMade doesn’t mean you’re on your own. We’re here to support you every step of the way, ensuring you have the tools and confidence to manage your Home Care Package effectively.Our team is dedicated to making your transition seamless, with minimal disruption to your services. If you have any questions during the switching process, we’re just a phone call away.

2.Why Choose HomeMade

Exclusive Focus on Home Care Packages: While many providers spread their services across different sectors, HomeMade is solely dedicated to Home Care Packages. This means we’re experts in delivering the best care, tailored specifically to your needs.

100% Compliance: Rest easy knowing that HomeMade is fully compliant with all regulations, ensuring the highest standard of support and clinical oversight. 

Easy-to-Use Online Portal: Manage your support, track expenses, and communicate with us effortlessly through our user-friendly online portal. All your Home Care Package information is at your fingertips.

Competitive Service Fees with Personalised Care: Our competitive service fees ensure you get the most out of your funds, and our personalised care approach means your unique needs are always met.

Self-Management PLUS: Want to self-manage your care but need some extra support? Our Self-Management PLUS option gives you the independence of self-management with additional guidance in setting up your supports and services.

3.Get More from Your Package

When you switch to HomeMade, you unlock a range of benefits that help you make the most of your Home Care Package:

  • Maximise Your Funds: With lower fees, more of your funds go directly to your care needs, giving you better value for your money.
  • Tailor Your Package: Customise your support plan to meet your specific needs. Whether you need more personal care, domestic assistance, or nursing services, HomeMade ensures your funds are perfectly allocated.
  • Control Over Your Care: With HomeMade, you choose who comes into your home and how much you pay them. Select your own service providers and make sure they align with your preferences.
  • Personalised Dashboard: Stay in control with a personalised dashboard that lets you monitor expenses, manage appointments, and stay informed about your care plan in real time.

4. FAQs

What if Self-Management seems too time-consuming?
No worries! We offer Self-Management PLUS, which gives you all the benefits of self-management with extra help in setting up your supports and services. It’s the perfect bridge from a fully managed provider to self-management without the overwhelm.

You can view our different service options here.

Can I change providers at any time?
Absolutely! You can change providers whenever you like, whether you’re moving to a new location or just looking for a better fit. Just check your Home Care Agreement for any conditions, like notice periods.

How do I change providers?
Simply call My Aged Care at 1800 200 422 to reactivate your referral code and let them know you’re switching providers. You’ll need this code to give to HomeMade before starting services with us. Once we accept the code, your current provider will be notified of the change.

How long do I have to change providers?
After agreeing on an end date with your current provider, you have 56 days to sign up with a new provider. If you need more time, just call My Aged Care and request a 28-day extension.

Will I need to pay an exit amount?
Since 2023, exit fees are no longer allowed, so you can switch providers as many times as you like without any additional costs.

What happens to any unspent or accumulated funds?
Your unspent funds will follow you to you HomeMade. To ensure this happens, notify your old provider within 56 days of ending services, and they’ll transfer your funds to HomeMade within 70 days.

What if I’m accumulating funds for a large purchase?
If you’re accumulating funds for a large purchase and are concerned about switching providers, rest assured that your funds are secure and will transfer with you. When you switch to HomeMade, any unspent or accumulated funds in your Home Care Package will follow you to your new provider.

What if I want to give my current provider another chance?
There’s no pressure to switch—it’s important to ensure you’re getting the best level of service and care. If things don’t improve or you’re curious about how HomeMade can better meet your needs, we’re always here to help. Switching providers is always an option, whether now or in the future.

5. Learn More

Join over 3,000 happy customers and access over 1,500 Service Providers from our network.

Our mission at HomeMade is to help you, or your loved one, get the most of your home care package so you can stay in your community and home longer.

To find out more call a member of the team today on 1300 655 688.

Call us on 1300 655 688 1300 655 688 or request a call back below

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