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You’re On a Waitlist

In this guide:

Navigating the journey of obtaining a Home Care Package can feel like a long and winding road. 

Once approved – the waiting period can be particularly challenging, but understanding the process and knowing what to expect can help ease the experience. The great news is you’ve met the eligibility requirements and will now have a place on the National Priority System. 

Here’s our guide to help you through the waiting period for your Home Care Package allocation.

1. Understanding the Home Care Package System

As you would be aware, Home Care Packages are designed to provide older Australians with the support they need to stay at home.

These packages offer a range of services, from basic support with daily tasks to more intensive care. The system is tiered into four levels, with Level 1 providing basic care needs and Level 4 offering high-level care.

2. The Application Process

Assessment: The first step is an assessment by the Aged Care Assessment Team (ACAT) to determine eligibility and care needs. This assessment helps identify which level of care package is suitable.

Approval: Once assessed, you’ll receive a letter confirming your eligibility and the level of care you’ve been approved for.

The Wait: After approval, you’ll be placed on a waiting list. The time you wait depends on the level of care you need and the availability of packages for your care level.

3. The National Priority System

Everyone who has been approved for a package is placed on the National Priority System (NPS). 

The National Priority System allows for a nationally consistent and equitable process for assigning Home Care Packages based on each individual’s needs and circumstances. It ensures that those most in need of home care services receive timely assistance. 

4. Managing the Waiting Period

Typically, there can be a long wait for a package – as long as six months to a year, depending on the package level approved. Even with the number of packages increasing, the demand for home care continues to outstrip the number of packages available. Here are some tips to help you manage during this time:

1.Stay Informed:

Regularly check your status on the My Aged Care portal. Staying informed can help you feel more in control. Your portal will provide information regarding expected wait times and approval information. 

Unfortunately, there is no way to speed up the process of having your package allocated. With current and upcoming reforms to the aged care sector, it’s hoped wait times for a home care package will be reduced, but there’s no way to fast-track an allocation.

2.Interim Support:

While you wait, you may be eligible for short-term support services, such as the Commonwealth Home Support Programme (CHSP), which can provide basic assistance. 

Alternatively, if means allow, you can connect with Independent Support Workers through platforms such as Mable and pay privately until you receive your allocated home care package.

You may also be able to access a lower-level HCP – this is known as an interim package and, if eligible, it means you can access services sooner. 

3.Plan Ahead:

Use this time to consider what specific services you will need and how they will fit into your daily life. This planning can help you make the most of your package once it’s allocated and get you access to services faster.

You don’t have to wait until you receive your funding to find a home care package provider. Planning ahead gives you plenty of time to learn about how each provider operates and compare the costs. When your package is approved, you’ll be ready to sign up and begin.

5. What Happens When You’re Allocated a Package?

Once you’re allocated a package, you will receive a letter from My Aged Care. Here’s what to do next:

  1. Choose a Provider: If you haven’t already done so, you’ll need to select an approved Home Care Package provider. Research and compare providers to find one that best suits your needs and preferences. This is a process you can undertake while you’re waiting so you’re ready to go when your package is allocated. 
  2. Support Plan: Work with your chosen provider to create a personalised support plan. This plan will outline the services you’ll receive and how they will be delivered.
  3. Activate Your Package: Once your support plan is in place, your services can begin. Make sure to regularly review and adjust your support plan as your needs change.

6. Next Steps

Waiting for your Home Care Package allocation can be a challenging time. Stay proactive, seek support, and use available resources to manage during the waiting period.

Once your package is in place, it will provide the essential support you need to live comfortably and independently at home.

Book a consultation with the Homemade team today if you’d like to learn more about how to set up with us as your preferred provider. 

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