Find independence with a Home Care Package

Access support services with Home Care Package funding and remain living in your own home for longer.

An older man using his walking frame in his living room.

In case you missed it: The Support at Home program is formerly known as Home Care Package (HCP) services. Read more about Support at Home.

What is a Home Care Package?

A Home Care Package is funding given to older Australians by the federal government so they can pay for support services to help them continue living independently in their homes as long as possible. There are four levels of Home Care Packages. They range from basic needs (level one) to high needs (level four).

Home Care Package levels

Level 1: Basic care needs
Level 2: Low-level care needs
Level 3: Intermediate care needs
Level 4: High-level care needs

If you need help understanding any of the information provided below, please get in touch with our team on 1300 527 873 or send us a message.

Step 1: ACAT assessment

A meeting is conducted in your own home or virtually. ACAT assessments are about finding out if you need care and if so, how much.

Step 2: Receive your results

You will receive the result of your ACAT assessment. If approved, you will join the waitlist to be assigned a Home Care Package.

Step 3: Home Care Package assignment

When a Home Care Package becomes available, you’ll be notified by post and assigned a package; either a level one, two, three or four.

Step 4: Choose a provider

Once approved for a Home Care Package, you need to choose a Provider, such as HomeMade, to administer the funds for you.

Self-manage your Home Care Package with HomeMade

By choosing HomeMade as your Home Care Package provider, you will:

Get more hours of support. HomeMade charge a flat 15% fee with no hidden costs and we are here to help with the financial aspects of self-management
Choose your own support workers and services. You have the flexibility of choice to customise your changing needs
Access a diverse network of providers. HomeMade have existing relationships with over 1,200 service providers Australia-wide, including Mable, an online platform that connects you with independent support workers
Gain access to a helpful team, tools, and resources. HomeMade can offer guidance and assistance so you remain in control of your own support with self-management, whether you’re new to Home Care Packages or switching providers.

What services can I get with a Home Care Package?

You can access many different types of support services with your Home Care Package, such as:

Personal services: assistance with personal activities such as hygiene maintenance, mobility and communication
In-home support: this includes assistance with nutrition, hydration, meal preparation and support to maintain a clean home environment
Transport: assisted shopping, attending personal appointments and transport to social activities
Mobility: costs for crutches and mobility aids such as walking frames, walking sticks and mechanical devices
Nursing, allied health and therapy services: occupational therapy, psychology support, podiatry or physiotherapy.

A nurse takes an older woman's blood pressure.

Select from our verified providers

We check each provider's insurance and registrations for you.

Search Mable's extensive network

Use Mable to find and engage the services and support of your choice.

Register your own service provider

We will register your chosen service provider with HomeMade.

Find local support workers

You choose your workers and decide who comes into your home and when.

Need more services? Search for independent support workers in your community using Mable, an entity part of the same group. Find support on Mable.

Easy to use, good online assistance and portal easy to use. I can find my own staff from Mable or services through HomeMade. I’m happy.

Julie

I am self managing through HomeMade, only applied in May 2023, granted in August 2023, assessment from HomeMade on my requirements and approved to self manage, have found it quite straightforward and very helpful. I have just had my 90th birthday and am still confident to continue self managing, thanks to HomeMade.

Wilma