Independent Coordinator Hub

Manage your customers, their services and funding in one place.

Coordinator portal coming soon

A coordinator on the phone and working on her laptop.

Jump to:

My learning

Here you will find your mandatory modules to complete. Please ensure your Go1 account is set up before following the links.

Module 1

Introduction to Independent Coordination

Module 2

Rights, Conduct and Your Obligations as an Aged Care Worker

Module 3

Support at Home Overview

Module 4

Care Coordination and Care Management

Module 5

Self-Management and Third-Party Arrangements

Module 6

Care Plan, Budget and Funding Rules

Module 7

Starting Services: Agreements, Consent and Required Information

Module 8

Incidents, Complaints and Safeguarding

Module 9

Service Providers and Accessing Services

Policies

HomeMade policies you need to review and understand.

Incident Management Policy

This policy ensures HomeMade safely and effectively manages all incidents and minimises the impact of any incidents on customers and staff, contractors, subcontractors or other persons such as visitors.

Code of Conduct

HomeMade is committed to honesty and integrity and exemplary conduct in every aspect of its corporate life, whether in its dealings with customers, suppliers, our employees or contractors, the regulatory authorities or the general public.

Feedback and Complaints Policy

This policy and procedure applies to all staff, contractors and subcontractors involved in the handling of feedback and complaints related to the care and services of HomeMade customers.

Conflict of Interest Policy and Procedure

The purpose of this policy and procedure is to set out how HomeMade manages conflicts of interest in an open and transparent manner.

New customer onboarding

Complete the form below to request onboarding for a new customer.

Your Coordinator account

Coming soon. Manage your customers, care notes, and claims all in one place.