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Privacy statement - Sharing of information from HomeMade to Mable

Mable is a related entity to HomeMade and runs a platform which provides access to an extensive network of independent support workers and services providers who could help you meet your goals.

HomeMade has set up a streamlined process for its customers (you) to utilise Mable. This process involves HomeMade sharing your information with Mable to allow a Mable account to be created for you. Having a Mable account will help you access the Mable platform and may help you find support workers and service providers in accordance with your needs assessment, care plan and goals. This statement provides further information regarding the sharing of information. 

What information will be shared?

HomeMade will share all the information in your customer profile with Mable including:

  • Your personal data such as your name, gender, language, address, phone number, email, date of birth and My Aged Care ID
  • Details of your representative (if any)
  • Support at Home data such as aged care number, funding level, product that you are using at HomeMade and start date with HomeMade
  • HomeMade customer bio which includes information about you
  • Needs assessment data such as any clinical risks and health information
  • Care plan data including your funding budget and actions in your care plan

How will the shared information be used?

Information will be shared from HomeMade to Mable to facilitate setting up your Mable account, creating job templates and will be used in the same manner as other client data by Mable. Mable will use and treat your information in accordance with Mable’s Privacy Policy.

Information may be continually shared by HomeMade with Mable to ensure your information is accurate and up to date on Mable. If you already have a Mable account, your My Aged Care ID will be used to link your Mable and HomeMade accounts and your Support at Home funding and care plan data will be used to create job templates for you.

Will I receive correspondence from Mable?

As part of having a Mable account, you will receive correspondence from Mable regarding your account, including a welcome email once your account is created. If you have consented to receive updates and newsletters from Mable, you will also receive direct marketing unless you opt out. You can opt-out of receiving any marketing and promotional messages to your email or mobile number by clicking ‘Unsubscribe’ at any time. This will not stop you from receiving communication that affects your account specifically, such as operational communication about changes to the platform functions that you may use.

If you are a new customer, you can consent during onboarding by leaving the consent box checked when completing the ‘Consent to Share’. You can opt-out if you do not wish for a Mable account to be created for you. If you are an existing customer, you can consent by checking the consent boxes on HomeMade’s online Platform under the Dashboard. Alternatively, you can contact HomeMade directly. 

HomeMade will transfer your information to Mable and Mable will use your information to create an account on your behalf. You will then receive an email from Mable welcoming you to the Mable platform and providing instructions on how to set up your password and login to the Platform. If you already have a Mable account, Mable will not create a new account for you and instead, your data will be used to link your HomeMade and Mable accounts and create job templates for you.

If you don’t consent, HomeMade will not share your information with Mable under this process and you will not have a Mable account set up for you. This means you will not be able to access support workers on the Mable platform unless you sign up for a Mable account yourself but your HomeMade data will not be transferred.

How will my information be protected?

Your information at HomeMade is stored and used in accordance with our Privacy Policy. Once you consent, your information will be securely transferred to Mable and held in accordance with their Privacy Policy. Mable and HomeMade are related entities.

If you no longer wish for HomeMade to transfer information to Mable, please contact HomeMade customer support on 1300 527 873 or send an email to support@homemadesupport.com.au. Please note that this may mean the information that Mable has about you may not be up to date unless you update it yourself or you inform Mable directly that your personal information in the Mable platform is no longer accurate. Please note that your Mable account will still be active and the jobs created previously are still in the system. If you no longer wish to have a Mable account, you can delete your account on the Mable platform.