Eligible full pensioners pay

$0 in contributions for 12 months

on ongoing Support at Home services when self-managing with HomeMade as a new or returning customer.

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Get the support you need with HomeMade

Since Support at Home began, many people now need to pay towards the cost of their aged care services. For full pensioners, this is usually:

  • 17.5% for everyday support, such as cleaning and gardening
  • 5% for independence support, such as transport


HomeMade is here to help by covering contributions for eligible full pensioners who join HomeMade as a self-managed customer for 12 months on ongoing services, including:

  • Meal preparation and delivery
  • Home cleaning
  • Gardening
  • Transport support

Who is eligible for this offer? ​

Australia's best-value home care just got better if you or your loved one is:

  • A new or returning Self-Management customer that starts with HomeMade from 1 July to 1 October 2026;
  • Assessed as a full pensioner by Services Australia;
  • Looking to self-manage aged care funding with HomeMade and have completed the onboarding process and been assessed as suitable for Self Management; and
  • Compliant with your obligations under the HomeMade Customer Agreement during the term of the offer.

Please review the Offer Terms for full details.

Who is eligible for this offer? ​

How it works

  • Confirm your eligibility with our team, including that Services Australia has assessed you as a full pensioner and that you are suitable for Self Management.
  • Choose your service providers from HomeMade's network of over 3,500 providers across Australia.
  • Self-manage your funding with our easy-to-use tools and support.
  • Receive your ongoing services with $0 contributions for 12 months (subject to meeting the eligibility criteria).
Once your 12-month offer ends, your standard Support at Home contributions will apply. We’ll never charge you more than the contribution rate set by Services Australia.

Why self-manage with HomeMade

We help you self-manage your Support at Home funding with confidence, so you can access affordable care that doesn't compromise on quality.

You choose your service providers, set your schedule, and control your budget. So you always stay in control of your support. Our expert Australia-based team is here to help, providing guidance and tools to make managing your care easier.

Why self-manage with HomeMade

Check if you're eligible today

Speak with our team to understand your eligibility and get started with HomeMade. Call 1300 655 688.
Free consultation

Frequently asked questions

You may be eligible if you:

  • are a new HomeMade customer, or a returning customer who left HomeMade before 1 July 2026
  • join HomeMade as a Self Managed customer
  • have been assessed by Services Australia as a full pensioner
  • complete your HomeMade onboarding and start between 1 July and 1 October 2026.

To receive the offer, you’ll need to have completed your means assessment with Services Australia before you start receiving services with HomeMade. We use the information provided by Services Australia to confirm your eligibility and automatically apply the offer to your account.

If you haven’t completed your means assessment yet, you can do this through myGov or by contacting the Services Australia Aged Care line on 1800 227 475.

Your monthly statement will show:

  • the contribution amount for your eligible ongoing Support at Home services, as determined by Services Australia
  • that HomeMade has covered that contribution during your 12-month offer period.


This means your eligible ongoing services will show a $0 contribution payable while the offer applies.

We’ll confirm your eligibility by email, and your monthly statements will show the HomeMade credit applied to your eligible ongoing Support at Home services.

If Services Australia determines that you don’t meet the eligibility requirements (for example, you’re assessed as a part pensioner rather than a full pensioner), the offer won’t apply.

If contributions should have been paid from your HomeMade start date, we may need to charge those amounts retrospectively. If this happens, we’ll contact you in writing and give you the opportunity to discuss the outcome.

HomeMade must use the pension information provided by Services Australia.

If you believe your assessment is incorrect, you’ll need to contact Services Australia to request a review.

The offer covers contributions for eligible ongoing Support at Home services that align with your care plan and budget.

This includes services such as:

  • cleaning
  • gardening
  • personal care
  • transport
  • allied health
  • meal preparation
  • social support.

Yes. The offer doesn’t apply to contributions for:

  • Assistive Technology
  • Home Modifications
  • Restorative Care
  • End of Life Pathway services
  • Services outside your approved care plan or budget
  • Services and items excluded under Support at Home funding
No. This offer is available exclusively to eligible customers who join HomeMade as new or returning Self Managed customers.
Yes. You can choose any approved provider available through HomeMade. The offer isn’t limited to services booked through a particular provider, provided they are approved by HomeMade.
Yes. Your budget will still show the contribution amount determined by Services Australia, even though HomeMade is covering eligible contributions during the offer period.
You need to start with HomeMade between 1 July and 1 October 2026.
Yes. Your 12-month offer starts from your HomeMade start date.
HomeMade can’t provide advice about your Centrelink or pension entitlements. However, this offer is non-transferable or redeemable for cash so should not have an impact. We recommend you seek specific advice from Services Australia or Centrelink.

Once your 12-month offer ends, your standard Support at Home contributions will apply. We’ll never charge you more than the contribution rate set by Services Australia.

We’ll remind you before your offer ends.

Yes, in some circumstances.

You may need to pay contributions if:

  • you use services that aren’t covered by the offer (such as Assistive Technology or Home Modifications)
  • you receive services outside your approved care plan or budget
  • you no longer meet the eligibility requirements
  • you stop being a HomeMade customer.

Yes. You can leave HomeMade at any time by providing the required notice under your agreement.

If you leave HomeMade, the offer will end when your services end.

There are no hidden fees but the 10% service loading fee for self-management will continue to apply.

Your monthly statement will clearly show:

  • the services you’ve received and the service loading fee
  • your contribution amount as determined by Services Australia
  • the HomeMade credit covering eligible contributions during the offer period.

No. Your care, services and support remain the same whether you’re receiving this offer or not.

You can check your pension status by:

  • logging into your Centrelink account through myGov or the Express Plus Centrelink app
  • reviewing your latest Services Australia correspondence
  • calling Services Australia on 132 300.

HomeMade will also verify your eligibility before the offer is applied.

Call us on 1300 655 688 1300 655 688 or request a call back below

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