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Find answers to our community’s most common questions.
Everything you need to get up and running quickly and easily.
Book a free home care consultation at a time that suits you. If you have any further questions, please email us at hello@homemadesupport.com.au or call us on 1300 655 688.
We have dedicated support partners in your region to empower you to make effective decisions about your care. Support partners provide support with:
A home visit is an opportunity for you to get to know your support partner and let them know what’s important to you. Home visits are conducted virtually.
We’ll review your care needs, how you’d like support workers to fit into your life, and how to enable you to live safely and independently at home.
No, HomeMade does not offer services for CHSP recipients at this stage. If you transition your funding from CHSP to Support at Home, we can help you understand aged care funding and how HomeMade can support you.
We’ll create your care plan during your home visit.
We love getting to know you and having open conversations so you can contact us about your care plan at any time.
We’ll email you your care plan within 14 days of signing up with HomeMade.
If you’d like to make changes to your plan or your needs have changed, book a session with your support partner.
Yes, and your budget will be included in your care plan. You can also view your budget, available balance, statements and invoices via your online account.
Find support workers near you.
HomeMade isn’t an employer of support workers but we’ve built relationships with a wide range of service providers to best suit you.
If you’d like to continue receiving services from a specific support worker, we will work with you to add them to our approved network.
Please note that your support worker will need an ABN, a police check, and insurance to onboard with HomeMade.
If you are self-managing your care, you have choice and control over your services, which extends to choosing your own workers. You can choose to source workers through the HomeMade and Mable platforms or arrange for the support workers you already use to be onboarded onto the HomeMade platform.
No, family members can not be paid to provide support services.
Immediate family members, such as a partner or adult child, can not be paid as your support worker under government-funded aged care, as it is a conflict of interest.
Whether you’re looking for social support or personal care, your support worker has to be a good fit for you and finding that person or team of support is important. On Mable, you can search their platform of over 21,000 support workers. There’s a wide range of filters you can apply to your search to find suitable support workers.
We’ll work with you to find the best fit.
Service providers are organisations that offer services such as:
At HomeMade, we partner with a wide range of service providers. This means you have a choice when finding the right service provider for you. We’ll work with you to find the best fit.
You can receive assistance with a range of services, such as:
Together we’ll find the services that best suit your care needs and will improve your health and wellbeing.
Yes. We’ll work with you when you start setting up the services that suit your needs. Then, if you’re self-managing, we’ll hand it over to you to choose and manage your support and be available to help if you get stuck. Or if you are on our Fully Managed option, we will find and organise the support for you.
Not to worry, we have a team to support you every step of the way. Our service and support specialists are always available to point you in the right direction and provide recommendations.
Information about how we charge you for our services.
At HomeMade, we believe that quality home care shouldn’t break your budget. That’s why we offer low rates that help you get more value from your aged care funding. Our fees depend on whether you select our Self-Managed or Fully Managed options. You can find information on our fees on our Pricing page.
There are no hidden fees. We believe in transparency every step of the way.