HomeMade Account: FAQs
Your HomeMade account How do I access my HomeMade account? Check out our helpful video for more information on using the HomeMade portal. Check out our helpful video for more information on using the HomeMade portal. Support at Home program guidelines Can I pay a family member or friend to provide me with service or […]
How to find a service provider
You can search for service providers through your HomeMade account. Steps to search for service providers Log in to your dashboard Select Service providers Select Search providers Use the filters to narrow down your search Review service providers Connect with your chosen service provider directly through your dashboard. Note: You can engage service providers only […]
Home modifications: FAQs
For information on funding levels and accessing AT-HM, refer to our Understanding Assistive Technology and Home Modifications funding guide. What are home modifications? Home modifications include changes to your home to make it safer and more accessible, such as grab rails, ramps or bathroom modifications. For a full list of what can be covered with […]
Assistive technology: FAQs
For information on funding levels and accessing AT-HM, refer to our Understanding Assistive Technology and Home Modifications funding guide. What is assistive technology? Assistive technology includes mobility aids, personal alarms, and bathroom equipment to help you live independently. For a full list of what can be covered with AT-HM funding, refer to the government’s AT-HM […]
How to set up voluntary personal contributions
Personal contributions allow you to top up your funding or pay for services not covered by it. To do this, you set a fixed amount that is debited from your bank account each month and rolls over until it’s spent. It is a great way to make sure you are never caught off guard by […]
How to use Mable to find support workers
Mable, which is part of the same group as HomeMade, enables you to find suitable independent support workers. Reminder: You must only use Mable for services in line with your care plan and budget. Steps to finding support workers through Mable Check what services you can use your funding for in your care plan Confirm […]
Searching for support providers is now faster
With a network of service providers to choose from, finding the right fit for your needs should be simple. That’s why we’ve improved how you search for service providers on the dashboard. What’s new with search? In your Service Provider Directory, you can search using more than just a postcode or provider name. You can […]
Understanding Assistive Technology and Home Modifications funding
What is Assistive Technology and Home Modifications funding? If you need changes made at home to help make it safer and more accessible, the government may provide funding for Assistive Technology and Home Modifications (AT-HM). Funding is subject to individual assessment and approval as part of your Aged Care Assessment (ACAT). This funding is in […]
Getting started with HomeMade
Your step-by-step guide At HomeMade, setting up your account and activating your is simple and straightforward, whether you choose our Self-Management model or our Fully Managed option. Below are the steps to follow when starting your journey with us and preparing for your Care Planning Session. Step 1. Activating your HomeMade account Now that your […]
How To: Respond to Clinical Recommendations
Published April 9, 2024 If you’ve received a clinical recommendation from one of our Clinical Nurses through your HomeMade account, please follow these step-by-step instructions to respond to the recommendation. Please note that completing your response is a multi-step process. You’re required to: Acknowledge that you have received and understand the recommendation we have provided; […]