Please use these steps below to help you if you’re having trouble logging into your HomeMade account.
For ease of use, it’s best to try and activate your account or reset your password using either a tablet or desktop computer.
If you accidentally close the window you can just start the process again.
Step 1: Check If You’re Activated
If you’ve recently joined Homemade as a customer or you’re a Representative you may still need to activate your account.Find Your Activation Link
Everyone is sent a Welcome email to join the HomeMade platform.
To check if you’ve previously activated your HomeMade account find this email and click on the “Activate Account” link.
Search your inbox by looking for an email with the subject line “Your HomeMade account is ready” – remember to also check your Junk and Spam folders.
Click the activation link (as per the image below) in the email and follow the prompts on the screen to set up a password and activate your account.
If your activation link has expired, you will be sent a new one when you click on it. The message below will appear.
“Your email activation link has expired. A new email has automatically been sent. To activate your account click the link in the new email”
If your account has previously been activated, you will get this message:
“Your e-mail activation link is invalid or has already been used”
Or you may get a blank screen if the link is clicked more than once.
If your link has already been used, or you get a blank screen, move to Step 2 – Resetting password
Step 2: Resetting Your Password
If you can’t remember your password or your login details aren’t being accepted, you can reset your password at any time.
Check Your Password is Entered Correctly:
If you toggle on the “eye” symbol in the Password field you will be able to see the password as you type it and check for any errors or if you’re using the wrong password. You will also be able to check whether you’re typing in upper or lowercase letters.
If you are still unable to access your account:
Request a password reset by following the “Forgot Password” prompt
If you have forgotten your password you will be asked to enter the email address you registered with. If you have a representative this may be their email address.
A password reset email will be sent to the email address registered on your HomeMade account. Remember to check your Spam and Junk folders also.
The email will be sent from:
- From: HomeMade (noreply@homemade.com.au)
- Subject: How to reset your password
Below is example of the email:
Password Requirements:
Follow the prompts on the screen to reset your password.
Passwords must be at least 8 characters in length and include at least 3 of the following:
- upper case
- lowercase
- number
- symbol
Your password must not include information that is easily identifiable such as your name, birthdate, postcode.
You cannot use a previously used password.
Trouble Shooting – Resetting Your Password:
- It could take a few minutes for the password reset email to reach your inbox.
- Make sure you check your Spam and Junk folders.
- If the reset password email doesn’t arrive after a few minutes and you’ve checked all your inbox folders, you may be using an incorrect email address. Try another email address that may be linked to your account.
- Attempting to enter or reset your password multiple times within a short time period may cause your account to lock.
Step 3: Logging In
Customer Dashboard
- When you are accessing your online account make sure you are using the correct link and correct login details.
- Email Address: Ensure you are using the correct email address that you provided when your account was first created.
- Using the Correct Link: Follow this link to log on to your HomeMade account. It is also worth book-marking this link for future reference.You can also log in directly from our homepage by clicking “Login” in the top right hand corner and selecting “Customer login”.
If you’re on a mobile device – the login option is located within the menu in the top right hand corner, it looks like three horizontal lines sitting on top of each other.
- Close Down All Tabs: If you have attempted to log in multiple times, you have reset your password and you are still unable to access your account, try closing all the tabs open on your browser and starting again. Sometimes the login page may not work if it is open in multiple sessions.
- Clear Cache: Try logging in after you have cleared your browsers data or using an incognito window.
- Use a Desktop: If you are using a mobile or tablet device – try and use a laptop or desktop to reset your password.Please note if you receive the message in the next section, you will be required to update to the latest version of our browser.
- Unsupported Browsers: These include Chrome 111 and older, Firefox 113 and older, Internet Explorer (any), or Legacy Edge.Older browsers present a security risk and we encourage all users to update to the latest version.
Service Provider Account Manager
To access the Account Manager section of your Portal you’ll need to be set up with a password.
When you first set up your account with HomeMade, you would’ve received an email to activate your access to “Account Manager”.
Search your inbox by looking for an email with the subject line “Welcome to HomeMade” – remember to also check your Junk and Spam folders.
This link will expire once you have activated your account. To access your account after activation, enter the Service Provider portal using your registered email address then click the ‘Account Manager’ button. You will be required to enter the password you created during activation.
If you have forgotten your password – you can reset it using the steps above.